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Code of Conduct - Unregistered Health Practitioners
The code sets out the minimum practice and ethical standards that unregistered health service providers must comply with. The code also informs consumers what they can expect from practitioners. The NSW Code of Conduct for unregistered health practitioners is outlined in Schedule 3 of the Public Health Regulation
Key Aspects of the Code
- must provide health services in a safe and ethical manner
- if diagnosed with an infectious medical condition, must ensure they practise in a manner that does not put clients at risk
- must not make claims to cure certain serious illnesses
- must adopt standard precautions for infection control
- must not dissuade clients from seeking or continuing with treatment by a registered medical practitioner and
- must accept the rights of their clients to make informed choices in relation to their health care
- must not practise under the influence of alcohol or drugs
- must not practise with certain physical or mental conditions
- must not financially exploit clients are required to have an adequate clinical basis for treatments
- must not misinform their clients
- must not engage in a sexual or improper personal relationship with a client
- must comply with relevant privacy laws
- must keep appropriate records
- must keep appropriate insurance
- must display code and other information (with some exceptions)
- must not sell or supply an optical appliance without proper authorisation.
Making a Complaint
If you're not satisfied with a service provided within NSW by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.
Before making a complaint, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. For advice on talking with your provider, visit www.hccc.nsw.gov.au.
If you have already made a complaint to the provider, please give them time to respond before making this complaint to the Health Care Complaints Commission. If they have responded and you are not satisfied please attach the response in the appropriate section in the form.
If you're not satisfied with the response, or feel uncomfortable talking with the provider directly, you can make a complaint to the Commission.
Cancellation and Fee Policy
24 Hour Policy
If, for some reason you need to cancel your appointment please give at least 24 hours notice. Otherwise the full fee for the session is still required for payment. If you cancel your booking outside of the 24 hours before your appointment, you will loose your 30% deposit.
Rebooking Policy
Rebooking is permitted at anytime however you will still lose your booking fee if you re-book within 24 hours of the scheduled appointment. This does not apply if you rebook outside of the 24 hour period.
Booking Fee/Deposit
Please note that there is a cost to secure all bookings. This is a non-refundable deposit that equals to 30% of the service fee. The booking fee is taken from the service cost: this is not a fee added to the service but rather a security deposit.
Late Fees
If your payment is past its due date, you may also incur a $40 late fee on top of your invoice fee.
One Health Wellness Clinic
1 McGrath Avenue, Nowra New South Wales 2541, Australia
In the spirit of reconciliation, One Health acknowledges the traditional custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
ABN: 38 677 387 665
We need a break !
Yes, that's right. We are not robots and do require some rest to charge the batteries that we don't need because we are in fact, not robots.
Be advised, we are away from Dec 20th until January 6th.